term and conditions – storybeyondlines

Terms & Conditions

Bookings

– Term and holiday classes must be booked and paid for in advance online.
– Bookings are based on a first-come, first-served basis and are secured once payment has been received.
– If you have booked a block of sessions you are able to decide which classes you or your child will be attending for that term.
– As soon as the class becomes full, new enquiries will be placed on a waiting list. As such, please note that you cannot share or sell on your place to another child/parent.
– Please note if you book a class with us, you will be added to our mailing list. We email from time to time to let you know what’s on at the studio, when term begins and booking opens for workshops… all the updates. You can unsubscribe at anytime, please follow the ‘unsubscribe’ link at the end of any of the newsletter emails you receive from us.

Refunds policy for Classes and workshops

– Any refund will only be issued with 14 days notice prior to the start of the class/workshop. Refunds will incur a 5% fee of the total paid. Credit notes can be issued but only with 72 hours prior warning to cancelation.
– Non-attendance without prior warning will result in no refund or credit note.
– Any changes you wish to make, changing the day yourself or your child attends for example, can only be made with 72hours notice.
– If your child cannot/will not stay this is not our responsibility. No refund can be issues for lack of attendance due to a yourself or your child not wanting to stay.
– Please note Workshops can be cancelled if there is a low uptake for the session, we try to give as much notice as possible, please check your inbox as we will contact you via email first.
– Any sessions cancelled due to the fault of StoryBeyondLines. we shall endeavour to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause. No other compensation shall be payable.
- Should StoryBeyondLines for reasons beyond their control (including high winds, lightning storms and icy conditions*), feel it is necessary to close the activity once your class / party have already commenced participation. You will be offered alternative times or dates to return within one year and rescheduled free of charge. In such circumstances, you will not be entitled to a refund, in part or whole.
– Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, other payment details will be required. Payments made by gift voucher will be refunded by issuing of a replacement gift voucher to the same value.

Attending classes

– It is your responsibility to warrant that when attending an StoryBeyondLines class, you or your child will be suffering from any illness or infectious disease.
– All work created at our classes must be taken home unless told otherwise, we have very little storage space

Parents’ conduct

– Children over 7 years old are able to join our classes unsupervised. We would kindly ask parents to leave their child at drop off
– For children under 7 We would ask parents or carers to stay during the session. We find that the classes work best when your child has your support when needed in projects. If you join in your child is more likely to join in.
– Please refrain from feeding your child snacks in class unless absolutely necessary. If you need to give your child something to eat, please discuss this with the teachers when you arrive.
– It is the parents responsibility to warrant that when attending an StoryBeyondLines class, neither the child or carer will be suffering from any illness or infectious disease.
– Any allergies should be pointed out to a member of staff as we often provide juice, biscuits & snacks.
– Children must be collected by an adult at the end of the class/course/workshop. Please check the times and be on time.
– Parents/carers must complete a registration form for each child prior to the class, leaving a contact number and medical information.
- All work created by the child must be taken home unless told otherwise, as we have very little storage space.

Photos and videos

We will occasionally take photographs and video footage of you and your children. We sometimes use such images for the purpose of promoting StoryBeyondLines’s services. Please inform us immediately if you do not wish us to use such images and footage in this way. By signing the registration form without informing us that you do not wish your child to be photographed or filmed, you give us permission to use images and footage in our publicity materials.

Complaints procedure

We are committed to providing classes which meet or exceed your expectations enough to recommend StoryBeyondLines to all of your friends. If you are unhappy with anything about the classes, please do not hesitate to contact us immediately at [email protected]. We will always do our best to resolve any problems.